
Contact center services often utilize various telecommunication technologies, and two common methods for connecting to the Public Switched Telephone Network (PSTN) are Session Initiation Protocol (SIP) and Primary Rate Interface (PRI).

SIP (Session Initiation Protocol)
SIP is a signaling protocol widely used for initiating, maintaining, modifying, and terminating real-time sessions that involve video, voice, messaging, and other communications applications and services between two or more endpoints on IP networks.

PRI (Primary Rate Interface)
PRI is an ISDN (Integrated Services Digital Network) standard for carrying multiple DS0 voice and data transmissions between a network and a user. It provides 23 bearer (B) channels and one data (D) channel in North America, while in Europe, it provides 30 B channels and one D channel.

- Flexibility: SIP operates over IP networks, making it suitable for VoIP (Voice over Internet Protocol) services.
- Scalability: SIP is highly scalable and can handle a large number of simultaneous sessions.
- Rich Media Support: Supports multimedia sessions beyond just voice.
- Reliable: PRI offers a dedicated and reliable connection for voice and data.
- Direct Inward Dialing (DID): Allows for direct phone number assignment to individual users.
- Caller ID and DTMF: Supports features like Caller ID and Dual-Tone Multi-Frequency (DTMF) signaling.

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IVR Management
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- Target Analysis
- Research analysis
- Financial statement
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